Returns & Exchanges
We want you to love your wool garments as much as we do, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our goal is to ensure you find the perfect fit and style for your sustainable wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Label and Ship
Download and print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at the designated carrier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing